Nanosonics Customer Service Testimonial

Category

trophon2, Written testimonial, Service, USA

David Moen, Clinical Technology/Biomedical Engineering

As a clinical technology and biomedical engineering expert at one of the largest Integrated Delivery Networks (IDNs) in the US, David Moen calibrates, maintains and repairs the medical devices in six facilities throughout Virginia. Many of the departments he operates in use the trophon2 device for point-of-care disinfection of ultrasound probes, rather than a central sterile services department, so he’s very familiar with both the trophon device, and the Nanosonics service and support teams.

“The thing I appreciate the most about the Nanosonics team, is that it’s always a real person picking up the phone when I call. I wish all our vendors were like them! Every individual I’ve worked with has been knowledgeable, responsive and has a great attitude. Some of the other companies I work with have a complicated service center in which I have to navigate through 17 different options before I can get someone on the call to answer my questions. The Nanosonics team has an easy, efficient system and they know their products inside and out. I’ve been able to troubleshoot error messages over the phone to get the devices quickly operational. When devices are out for service or repair, they’re always returned on time and to the correct location. On the rare occasion a mistake is made, it’s addressed and resolved promptly. I would compare the Nanosonics customer experience to a Chick-fil-A order – the products are reliably high quality, and orders are supported by a team with a great, customer-centric attitude!”

David Moen

Clinical Technology/Biomedical Engineering